Outsourcing

Last year, the big fuss in the US was about all those information technology (IT) jobs moving overseas. Politicians and news reporters fretted over prized IT jobs migrating from the West to lower-cost, offshore companies in India, China or some other country. Here’s an example of the exact opposite: a Chinese company is outsourcing its repair services to a US services company. This examples shows, as many have suspected, that companies seek partners based on business and economic reasons regardless of location or politics. They follow the path of optimal outsourcing. Recently, I spoke with George Harris, President and CEO of GA Services, LLC., a privately-held service provider based in Irvine, California. He shared with me the following experience.

This perspective addresses a challenge presented in a ServicesRevenue business case listed under Relevant Links Pierre’s quickest path to results is via outsourcing. He obviously faces different risks with both DirectSell and SalesOne. Pierre should choose the outsource provider who has the best chance to minimize his overall risks. Based on my current experience with a small outsource provider, I recommend that Pierre go with SalesOne.

This perspective addresses a challenge presented in a ServicesRevenue business case listed under Relevant Links First and foremost is how services are perceived within an organization. If services are not a priority at the corporate level, then no matter what avenue Pierre takes, services will not be successful. If the net benefit of services to an organization – contracts’ annuity stream for example - is not recognized, then Pierre is doomed to fail.